Constituent requests for city services

All open sanitation code complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets and Sanitation investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. 311 sometimes receives duplicate sanitation code complaints. Requests that have been labeled as duplicates are in the same geographic area as a previous request and have been entered into 311’s Customer Service Request (CSR) system at around the same time. Duplicate complaints are labeled as such in the status field, as either "Open - Dup" or "Completed - Dup." Data Owner: Streets and Sanitation (http://www.cityofchicago.org/content/city/en/depts/streets.html). Time Period: January 1, 2011 to present. Frequency: Data is updated daily. Related Applications: 311 Service Request Status Inquiry (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=createsrquery2) and Report Sanitation Code Complaint (https://servicerequest.cityofchicago.org/web_intake_chic/Controller?op=locform&invSRType=SCB&invSRDesc=Sanitation%20Code%20Violation&locreq=Y&stnumreqd=Y).

Statistics on Report a Problem service requests.

Call Stats from 311 daily - call volume, abandon rate, average wait time, average talk time, etc.

The location of buildings, inspections and violations that were issued by the San Francisco Department of Building Inspection (DBI), San Francisco Department of Health (SFDPH), and The San Francisco Fire Department (SFFD) for 1/2008 – 8/2013 for residential buildings in San Francisco. This dataset adheres to the House Facts Data Standard version 1.2 - which is a government open data standard that provides a uniform format for reporting governmental data on the regulation of health and safety laws for residential housing in a machine readable format. The specification links data to the residential building understanding that a single building may have multiple dwelling units and multiple owners. For more information about the standard, please see https://github.com/codeforamerica/housefacts_spec

All Contact Management Cases with Call Type, Call Status, and Work Group fields, including Internal and External as of 1-1-2013 to present

Last Ten Fiscal Years (1) FY 2009 figures are based on actual and estimates; FY2011 figures are based on departmental reports. (2) FY 2010 figures are based on estimates. Data are performance metrics narrowed down to the City's core functions, namely, Public Safety, Community Environment, Transportation, Culture, Education and Recreation, Socio-Economic Development and Support Services. (3) Beginning in FY 2005, this category was broken into: "Consumer Protection-cases reviewed" and "Consumer Protection-consumer complaints". (4) The 3-1-1 Call Center Operations, which provides assistance on routine and non-emergency City services, began operations in November 2002. (5) The revenue enhancement unit investigations data include the number of tax discovery cases resulting from the implementation of the new LATAX program. (6) The Citywide system of neighborhood councils was adopted on May 25, 2001. No data available for FY 2008, 2009 and 2010. (7) This category was formerly "Animals Rescued". (8) The City offers free graffiti removal services through its Operation Clean Sweep Program. (9) In FY 2006, the Dept of Transportation changed "Signs Replaced" to "Signs Maintained/Replaced" for better description of reporting. (10) Figures were updated and restated in miles. -- Data not available or no longer reported Sources: Except for the business-type activities data, of which were provided by the departments, all departmental workload indicators and performance metrics are from the Detail of Department Programs which is a supplemental budget document.

Data collected from CSR production system. Data begins 01/03/2014 and is refreshed daily at 4:00am. For more info: http://austintexas.gov/department/311/socrata

Public Works Department Request for Service

All open rodent baiting requests and rat complaints made to 311 and all requests completed since January 1, 2011. The Department of Streets & Sanitation investigates reported rat sightings. Alley conditions are examined. If any damaged carts are identified, Sanitation Ward Offices, which distribute the carts are notified. Rodenticide is placed in rat burrows to eradicate nests. 311 sometimes receives duplicate rat complaints and requests for rodent baiting. Requests that have been labeled as Duplicates are in the same geographic area and have been entered into 311’s Customer Service Requests (CSR) system at around the same time as a previous request. Duplicate reports/requests are labeled as such in the Status field, as either "Open - Dup" or "Completed - Dup." Data is updated daily.